AuthorPPA Staff

HomeArticles Posted by PPA Staff (Page 3)

Getting Greener: PPA Purchases Four Electric Vehicles

On Tuesday, January 23rd, and in conjunction with the Alternative Fuels Incentive Grant awarded by the Pennsylvania Department of Environmental Protection, the Philadelphia Parking Authority’s (PPA) Board approved the purchase of four electric vehicles to be used by its Off-Street and Airport Operations Divisions through $20,000 in grant funds.

Acknowledging the purchase, PPA Executive Director, Scott Petri said, “Not only are we excited to purchase electric vehicles for our fleet, it reinforces our continued efforts to explore and implement cost saving, eco-friendly initiatives to our infrastructure.”

Over $86,000 of grant funds from the Pennsylvania Department of Environmental Protection were allocated to install a combined total of eight electric vehicle charging stations at PPA Center City garages and Philadelphia International Airport parking facilities.

“By purchasing new charge stations and electric vehicles, we will reduce our overall fuel costs and substantially reduce the amount of pollutants emitted by our fleet of vehicles,” said Petri.

Over a five-year span, the PPA expects the electric vehicles and charging stations to reduce fuel costs by $30,000 while reducing emissions by over 700,000 pounds. “As a public serving body, we not only have an obligation help protect our environment, but to also encourage others to follow suit,” said Petri.

In a May 2017, The Pennsylvania Department of Environmental Protection awarded grants to 17 alternative fuel projects throughout the Commonwealth. These Alternative Fuel Incentive Grants will save an estimated 650 million gallons of fuel in Pennsylvania  while developing and promoting the use of alternative fuels throughout the Commonwealth.

 

 

 

 

Continue Reading

January 23rd, 2018: Board Meeting Round-Up

Chairman’s Items – Joseph T. Ashdale

  • Board Chairman, Joseph T. Ashdale, invited comment from members of the general public.
  • Board Chairman, Joseph T. Ashdale, introduced newly appointed Risk Management Director, Antonia Miller, and Internal Auditor, Walter Mingo

Director’s Report – Scott Petri

During his inaugural Board meeting, PPA Executive Director, Scott Petri, thanked the Board for the opportunity to lead the Authority. Additionally, Mr. Petri reported upon his initial observations of the Authority’s operations. Mr. Petri’s full directors report can be viewed and downloaded here.

Finance and Administration

Actual to Actual Summary Comparative Income Statements

  • The Board unanimously approved the Actual to Actual Summary Comparative Income statements presented by the the Authority’s Director of Finance, Gary Gordon

Budget to Actual Summary Comparative Income Statements

  • The Board unanimously approved the Budget to Actual Summary Comparative Income statements presented by the the Authority’s Director of Finance, Gary Gordon

Updated Right to Know Policy

  • The Board unanimously approved the Authority’s Updated Right to Know Policy
  • While there are no substantive changes, the Policy has been amended to make a more specific reference to the law governing the process and certain contact information for the Open Records Officer. Other changes include:
  • A requirement that the Executive Director re-appoint the Open Records Officer at the beginning of each fiscal year.
  • Clarification that the Legal Department need only be involved in the review of a request that raises legal questions.
  • A requirement that the Authority’s Internal Compliance Auditor conducts an audit of the Open Record Officer’s compliance with this policy and the law upon the conclusion of each fiscal year.
  • Additional information about the rights of the public to challenge a denial of a Right to Know Request and the manner in which the appeal must be filed, along with the general Pennsylvania Office of Open records contact information has also been added.

Managed Print Services

  • The Board unanimously approved a $40,000 final additional spending increase for Managed Print Services through the Authority’s print services vendor, KDI, Inc.

Purchase of Electric Vehicles

  • The Board unanimously approved the $134,000 purchase of four Chevrolet Bolt electric vehicles to be used at the Authority’s airport and off-street parking operations.
  • In December 2016, the Board approved the purchase of 24 electric vehicle charging stations for installation at the Philadelphia International Airport parking facility, Family Courthouse Garage, Market Street East Garage, Parkade on 8th, and Independence Mall Garage.
  • The Authority was subsequently awarded a grant from the Pennsylvania Department of Environmental Protection for installation of 24 electric vehicle charging stations under the condition the Authority purchase an electric vehicle fleet.

Updated Procurement Policy

  • The Board unanimously approved language and process clarifications to the Authority’s new Procurement Policy and Standard Operating Procedures, which was adopted by the Board on September 27, 2017.

Settlement of Tort Claim Mele v. PPA

  • The Board unanimously approved a $30,000 major jury motor vehicle action claim to the Plaintiff, Bruno Mele.
  • The $30,000 settlement comes in conjunction with outside counsel, the Authority’s insurer and the Authority’s Legal Department.

Mission Statement

  • The Board unanimously approved the Authority’s revised Mission Statement.
  • The Authority’s revised Mission Statement was recommended to more succinctly state the Authority’s mission and the particulars of how that mission is accomplished.
  • The Authority’s revised Mission Statement can be found and downloaded here.

Fire Extinguisher Service Contract       

  • The Board unanimously approved a revised contract with Alarm Tech Systems, Inc. for fire extinguisher inspection and maintenance services, which are required by the Philadelphia Code and Charter.

Investment Policy

  • The Board unanimously approved amendments to the Authority’s Investment Policy.
  • The amendments come as the Authority’s Director of Finance has determined that Freddie Mac falls within the limitations of investments found in Section 5510.1(c)(2) of the Parking Authorities Law.

Approval of External Auditor Boyer & Ritter LLC

  • The Board unanimously approved the awarding of an External Auditing Services contract with Boyer & Ritter, LLC.
  • The potential savings from contacting with Boyer & Ritter for a five year contract is (at a minimum) $225,000. 

Engineering and Design

Repair Lintels At Essington Ave

  • The Board unanimously approved a Change Order in the amount of $25,000 in relation to the contract awarded to Schneider Restoration, Inc., for steel and masonry restoration work at the Authority’s Impound and Vehicle Maintenance Facility at 6801 Essington Ave.
  • With the approval of this Change Order, the final contract amount is reduced from $193,000 to $168,000.

On-Call Structural Engineering

  • The Board unanimously approved a Change Order in relation to the contract awarded to O&S Associates, Inc., for On-Call Structural Engineering Services.
  • With the approval of this Change Order, the contract issued to  O&S Associates, Inc., will be extended 90 calendar days with no change required in the contract amount of $300,000 per year.

On-Street Division

On-Site Auctioneer Services for Unclaimed Vehicles

  • The Board unanimously approved the purchase of On-Site Auctioneer Services for Unclaimed Vehicles through Aspite Auto Auction.
  • As the lowest, most responsible bidder, Aspite Auto Auction will receive 2.5% of the gross revenue generated from the sale of unclaimed vehicles; a .5% reduction from the Authority’s previous contract for such services.

Airport Operations

Hardware and Software Support for Airport Operations Primary and Redundant Data Centers

  • The Board unanimously approved purchasing a one (1) year subscription service for CISCO hardware and software support for the Authority’s airport operations data center.
  • The subscription is a necessary annual subscription that provides:
  • Hardware replacement for any failed CISCO hardware component.
  • Firmware patches that will add features to the hardware and address identifiable security issues or concerns.

Taxi & Limousine Division

Docket No. A-17-11-02

The Board unanimously approved the sale to transfer ownership of Medallion No. P-0292 along with the issuance of a corresponding taxicab certificate of public convenience.

Applicant-Buyer: Please Car Inc, CPC Application No. A-103623-01
Owner-Seller: Grassia, Ralph Cab Co., Inc., CPC No. 1000714-01
Sale Price: $43,000.00

Docket No. A-17-11-04

The Board unanimously approved the sale to transfer ownership of Medallion Nos. P-0668 and P-0744.

Applicant-Buyer:  Zega Trans Inc, CPC No. 1034935-01
Owner-Seller: Pinnacle Cab Inc., CPC No. 1018902-01
Sale Price: $75,000.00

Docket No. A-17-05-02

The Board unanimously approved the sale to transfer ownership of Medallion No. P-0802 along with the issuance of a corresponding taxicab certificate of public convenience.

Applicant-Buyer: Kler Taxi Inc, CPC Application No. A-1035731-01
Owner-Seller: Oged, Inc., No.1000740-01
Sale Price: $53,000.00

Docket No. A-17-11-05

The Board unanimously approved the sale to transfer ownership of Medallion No. P-0547 along with the issuance of a corresponding taxicab certificate of public convenience.

Applicant-Buyer: B&B Trans Co, CPC Application No. A-1036262-01
Owner-Seller:  Grassia, Ralph Cab Co., Inc., CPC No. 1000714-01
Sale Price: $43,000.000

 

Where to Park for the Philadelphia Auto Show


Alright, folks. Get those engines revved up: One of Philly’s most beloved annual events, the
Philadelphia Auto Show, will once again be turning heads at the Pennsylvania Convention Center.

Here’s the scoop:
From January 27 – February 4, automobile enthusiasts are in for a treat, as more than 700 concept, classic and exotic cars park themselves on the 700,000 square-foot display floor of the Pennsylvania Convention Center. So if you’re in the market for a new car, you won’t want to miss this, especially since you’ll be getting a sneak peek at the newest models that’ll be popping up at your local car dealerships. In fact, you’ll be able to test drive some of the featured cars through ride and drives.

So if you’re in the market for a new set of wheels, or you just want to be flat out amazed by the many advancements in the auto industry, make sure you purchase your tickets here. Psst—make sure you take note of the discounts.

Now before you start gawking at the cars of the future, make sure you’re conveniently parking yours. Luckily we have three garages within close walking distance to the Pennsylvania Convention Center. Check out the locations and rates below. And as always, reach out to us on Twitter or Facebook if you have any questions!   

 

 


The AutoPark at Gallery Mall

Rates:

  • Up to 1 hour: $5.00
  • Up to 2 hours: $9.00
  • Up to 3 hours: $13.00
  • Up to 12 hours: $21.00

Specials:

  • Early Bird – Enter by 10 a.m., exit by 6 p.m. – $13.00
  • Super Early Bird – Enter by 8 a.m., exit by 8 p.m. (Monday through Friday) – $10.50
  • Evening rate after 4 p.m.
    • Up to 1 hour – $5.00
    • Maximum to 12 Midnight – $9.00

 

Parkade on 8th:

Rates:

  • Up to 1 hour: $9.00
  • Up to 1 1/2 hours: $12.00
  • Up to 2 hours: $15.00
  • Up to 12 hours: $18.00

Specials:

  • Early Bird – Enter by 10 a.m., exit by 7 p.m. – $12.50
  • Evening Rate – Enter after 5 p.m., exit by 3 a.m. (Monday through Friday) – $9.00

Family Courthouse Garage:

Rates:

  • Up to 1 hour: $13.00
  • Up to 1 1/2 hours: $18.00
  • Up to 2 hours: $24.00
  • Up to 12 hours: $26.00

Specials:

  • Early Bird – Enter by 9 a.m., exit by 7:00 p.m. (Monday through Friday) – $16.00
  • Evenings rate after 5 p.m. (exit by 6 a.m.) – $10.00
  • Weekend rate (per day, exit by 6 a.m.) – $11.00

 

Continue Reading

A Meal with a Parking Deal: Restaurant Week Parking Validations

 

Philly has some of the best food in the nation. Think about it: Where else are you going to get a better cheesesteak or soft pretzel than our nation’s birthplace? And with hundreds of delicious places to eat covering nearly every cuisine imaginable, it can be a tough decision to make.

Here’s the Good News

From January 14-26 restaurants across Center City come together to show off industry-defining meals at a discounted cost during Restaurant Week. Restaurants will offer three-course dinners for only $35 (or $20 during lunch hours) per person. So make your reservations here before it’s too late.

A Meal With a Parking Deal:

Let’s get real—how are you going to beat high-quality cuisine when it’s at a fixed rate like that? With discounted parking options, of course.

To accommodate Restaurant Week, our Center City garages will offer discounted parking to all patrons dining at participating restaurants. Check out the rates below and be sure to pick up a parking discount voucher before leaving the restaurant.

Autopark at Olde City:

  • Validation rate: Enter after 4:45 p.m., $9.00

Autopark at Independence Mall:

  • Validation rate: Enter after 4:45 p.m., $9.00

Autopark at Jefferson:

  • Validation rate: Enter after 4:45 p.m., $7.00

Autopark at Gallery Mall:

  • Validation rate: Enter after 4:45 p.m., $7.00

AutoPark at 8th & Filbert:

  • Validation rate: Enter after 4:45 p.m., $7.00

8th & Chestnut Lot:

  • Validation rate: Enter after 4:45 p.m., $7.00
  • Sunday flat rate: $9.00

Family Courthouse Garage:

  • Validation rate: Enter after 4:45 p.m., $7.00

If you have any questions, you can always count on the parking gurus on Twitter or Facebook and we will get you squared away.

CREDIT: J. VARNEY FOR VISIT PHILADELPHIA

Continue Reading

UPDATE: Normal Enforcement of Parking Regulations to Resume at 6:00 AM on 1/6/18

 

With the lifting of the snow emergency at 8:00 p.m. Thursday, January, 4, parking is now permitted on Snow Emergency routes. If your vehicle was towed from a snow emergency route, please call 215-686-SNOW for its location. DO NOT call 911.

Safety violations will continue to be enforced through the night. Normal  enforcement of parking regulations will resume at 6:00 a.m. Saturday, January 6. That includes meters, kiosks, time limit requirements, as well as safety violations.

Motorists who parked in PPA garages prior to the lifting of the Snow Emergency Declaration at 8:00 p.m. Thursday, January, 4 will receive the $5.00  flat-rate so long as vehicles exit the garage by 10:00 a.m. Friday, January 5. Motorists must go to the management office in the garage to receive the $5 flat-rate. Motorists entering after 8:00 p.m. Thursday, January, 4 will be charged the normal parking rates.

 

 

Continue Reading

PPA Announces New Leadership Team

 

During its monthly meeting, the Board of the Philadelphia Parking Authority today approved the hiring of Scott Petri as the agency’s new Executive Director. A current member of the Pennsylvania House of Representatives where he serves as Chairman of the Urban Affairs and Ethics Committee and Vice Chair of the Appropriations Committee, Mr. Petri will assume his new position on January 2, 2018.

As part of a wider reorganization, the Board approved other changes to its leadership team, including the hiring of Mr. Vincent Thomas as Deputy Executive Director for Off-Street Parking Operations.  Mr. Thomas is currently the Chief Operating Officer for the Baltimore Parking Authority. He will oversee all PPA parking garages and lots, airport parking operation, engineering and design initiatives.

It was also announced that Interim Executive Director Clarena Tolson has agreed to stay on and will serve as Deputy Executive Director for Strategic Planning and Public Engagement. Among many other duties, she will build an Evaluation and Analytics Department to provide needed data and analysis for all operating departments.

Commenting on the Petri hiring, PPA Chairman Joe Ashdale said, “Scott Petri brings years of public service and a wide breadth of knowledge and experience, having served as Chairman of the House Ethics Committee and Vice Chair of the House Appropriations Committee, where he was involved in oversight of the state’s annual $30 billion budget. Scott has the necessary skills, temperament and leadership abilities to move this agency forward.”

Commenting on his hiring, Petri said, “I am honored by the confidence and trust the Board has placed in me. I will bring my knowledge and experience, after many years serving on the House Ethics, Appropriations and Urban Affairs Committees to the task of improving the PPA, making it more efficient, transparent and accountable,” he said.

“My initial goal will be to conduct a top to bottom review of the agency and implement additional changes and reforms, to help regain the trust and confidence of the people we serve,” he said.

In commenting on the hiring of Vincent Thomas, Ashdale said, “We are pleased to add Mr. Vincent Thomas to our leadership team. He brings years of professional expertise and a solid background in parking after having served as the Chief Operating Officer for Baltimore Parking Authority.”

“Our new leadership team would not be complete without the continued presence and contributions of Clarena Tolson. The Board is indebted to Clarena Tolson for her service over the past fifteen months. She came to us at a time of crisis. Her calm, professional approach allowed us the opportunity to implement transformational change at the PPA,” Ashdale said.

Commenting for the Board, Ashdale said, “The PPA of today is not the same agency that it was fifteen months ago.  We have made a number of substantive and concrete changes to make the agency more efficient and transparent — including implementing over 80% of recommendations contained in a recent audit of the agency.”

“With Scott Petri’s hiring today, we continue the process of further reforming this agency and improving our service to the people of this city,” Ashdale said.

Continue Reading

PPA Launches Widely Popular meterUP Pay-by-Phone App Today!

 

After an initial pilot period, the Philadelphia Parking Authority’s hugely popular meterUP pay-by-phone parking application is being launched today and will expand citywide over the next four months. “After the success of the initial pilot program, we are delighted to offer this very popular and convenient pay-by-phone option to the parking public. Our customers will now have the convenience of remotely paying or adding time for parking,” PPA’s Executive Director, Clarena Tolson said.

When initially introduced, meterUP was hailed as a PPA technological innovation aimed at improving customer service and convenience for motorists parking in Philadelphia. It was widely embraced because of its convenience and easy to use, customer-friendly application features.

“Our goal is to improve convenience and the overall parking experience in Philadelphia for all of our customers. We believe meterUP is a major step in the direction of improving customer service and convenience,” Tolson said.

The new meterUP app allows drivers to pay for parking with a smartphone and remotely add more time to the kiosk. Registration and use of meterUP is easy and will save customers time and money. Users can extend parking sessions remotely and stop time early to avoid wasting unused minutes. Customized parking expiration reminders are also be featured in meterUP. Clearly marked signs and decals with zone numbers and directions on how to use meterUP will be posted throughout the city over the next few weeks. meterUP will only work at kiosks where there are meterUP signs with specific zone numbers. In order to avoid a ticket, app users must ensure they are referencing the correct meterUP zone numbers when making mobile payments.

The PPA has partnered with Parkmobile, LLC to power the meterUP app. Parkmobile, LLC is highly regarded in the industry, with years of experience and a well-deserved reputation. They are the vendor to many large cities throughout the United States, including New York City, Denver, Dallas, Washington, DC, and Miami.

Commenting on the upcoming launch of meterUP, Parkmobile CEO Jon Ziglar said, “Parkmobile is proud to power meterUP — a convenient, accessible option for users to park on-the-go. With more than 7 million users, we have redefined the parking standard. Users no longer have to rely on coins or cards to pay for parking.”

meterUP uses cutting-edge technology to offer real-time parking solutions on all mobile platforms. Now users will have the option to pay and add time to their parking meter remotely from the convenience of their mobile device. Philadelphia is a progressive, fast-paced city with a parking option to match. We look forward to working with the Philadelphia Parking Authority to offer these services,” he said.

After an initial start-up phase, meterUP and Parkmobile will be accepted for mobile payment of kiosk fees in Philadelphia – and conversely — the meterUP app may be used for payments in any locale in the country where Parkmobile is used.

Customers will be able to use meterUP by visiting meterUP.org, downloading the meterUP app available for iOS and Android, or by calling (877-727-5303). All customers will be required to download the new meterUP application.

 

 

Continue Reading

meterUP: Philly’s New Convenient Parking App

 

Okay, Philly. We know you’ve been waiting a long time for this, and now we’re happy to say (drum roll please)…

Our mobile payment app, meterUP, is rolling out city-wide!

Let’s jump right into it: On December 11, 2017 our mobile parking app, meterUP, went live, allowing visitors and residents to conveniently pay for parking from the palm of their hands.

Now let’s get into the full details: meterUP not only offers the convenience of paying for parking from any phone, it also offers many other features such as being alerted when your parking session is about to expire! For the complete run-down on meterUP’s features and what to expect, check out the FAQs below. And remember: Before paying for parking with meterUP, make sure you keep an eye out for these signs.

 

Question: What is meterUP?

Answer: meterUP is the easiest way to pay for parking in Philadelphia. No more feeding the meter. No change? No problem! Just meterUP!

 

Question: How do I get meterUP?

Answer: There are three ways to use meterUP to pay for parking in Philadelphia:

  1.  Go to your smartphone’s app store, download and install the meterUP application. meterUP is available on iOS and Android devices. 
  2.  Call toll-free 1-877-727-5303  and follow the prompts for personal assistance.
  3.  Access the Sign-Up webpage on meterUP.org

 

Question: How does the meterUP app work?

Answer: Click here to see a quick video! Once you’ve signed up with meterUP, you can start using your mobile phone to pay for parking wherever you see the meterUP signs.   

  1. After creating a meterUP account,  simply open the app and enter your parking zone number, which is located on meterUP signs, kiosks and meters. The meterUP signs will look like this.
  2.  Select your desired amount of time to park.
  3. Confirm your information  then press the “Start Parking” button and you’re good to go!

Question: Where can I pay for parking with meterUP?

Answer: meterUP payments are accepted on streets with posted meterUP signs.

Please Note: Each street block and street side has its own dedicated meterUP zone number. It’s very important that you select the meterUP zone number on the same side of the street on which you park.

An example of meterUP signs is provided below:

 

Question: Can I use meterUP if my phone isn’t “smart”?

Answer: Yes! You can call 1-877-727-5303 and follow the prompts to pay for parking..

 

Question: What payment methods are accepted in meterUP?

Answer: The meterUP app and many of its features are free of charge, but, to pay for parking you’ll need to confirm a payment method. During the sign-up process, You can select  credit/debit cards, Parkmobile Wallet, Visa Checkout and MasterPass as payment methods. Additional information can be found here.

 

Question: How long can I park?

Answer: Parking time limits vary from location to location.

To ensure you don’t go past the designated time limit, be sure to carefully read the signs where you’re parked.

 

Question: I park at a location before parking regulations go into effect. Can I pay beforehand?

Answer: Yes! If you park at a location before posted parking regulations go into effect, you can start a parking session. You will only be charged during the hours in which posted regulations are in effect.

Note: If you park at a location before parking regulations go into effect, we recommend taking note of the meterUP zone number and starting a parking session when regulations begin. This will prevent you from being charged a 40 cent convenience fee during hours when payment isn’t required.

 

Question: Will I know when my parking session is about to end?

Answer: Yes! One of the great features of meterUP is customized parking notifications. To set up your customized notifications, go to the “Notifications” tab in your meterUP profile.

 

Question: How do I extend my parking session?

Answer: Once you receive a reminder that your parking session will expire, you can extend your time up to the maximum posted time limit. Simply click the extend button in the app, or call  1-877-727-5303 after you have started a parking session.

 

Question: What’s with this 40 cent convenience fee?

Answer: The 40 cent convenience fee is meant to ensure continued functionality of the meterUP app. The 40 cent convenience fee is applied whenever a transaction is completed within the app. This includes starting and extending parking sessions.

Note: Payments at meters and kiosks don’t require a convenience fee if you choose not to start a parking session with meterUP.  

 

Question: How does a Parking Enforcement Officer (PEO) know I paid through meterUP?

Answer: When you pay with meterUP, we’ll ask you for your license plate. When the PEO enters your license plate number into their ticketing device, they’ll receive a notification that your vehicle is in a paid parking session.

 

Question: How do I review/edit my meterUP account?

Answer: You have several options to review/edit your account:

App: Open the meterUP app and go to your meterUP profile tab. Here you can change, add or remove vehicles, update your payment methods and edit your customized notifications.

Any mobile phone: Dial toll-free 1-877-727-5303 and follow the prompts for personal assistance.

Web: Simply sign-in to your personal account on meterUP.org  using the email address and password you entered during the account setup process.

 

Question: I often park for a period that runs into the time when parking is free. Is meterUP smart enough to adjust for this?

Answer: Yes! If you park for a period that runs into the time when parking is free (5:00-7:00 p.m. for example, when parking is free after 6:00 p.m.), meterUP will only charge you until 6:00 p.m.

 

Question: I heard I can pay with meterUP at select SEPTA train stations. Is that true?

Answer: Yes! The Philadelphia Parking Authority manages three SEPTA parking lots. The locations and their meterUP zone numbers are listed below:

  • Torresdale Rail Station: Zone # 919901
  • Fox Chase Rail Station: Zone # 919903
  • Fern Rock Transportation Center: Zone # 919904

 

Question: I paid for parking with meterUP but still got a ticket. What’s the problem?

Answer: Although we do our best to ensure a seamless transaction, once in awhile, mistakes can happen. If you paid for parking with meterUP and received a ticket, simply email us at PPACustomerService@philapark.org, or fill out the online dispute form provided here. Please be sure to provide the parking ticket number and a copy of your meterUP receipt.

Note: It is very important to ensure your license plate number and meterUP zone number are correct before starting your parking session with meterUP.

 

Question: How do I obtain a copy of my meterUP receipt?

Answer: There are multiple ways to obtain your meterUP receipt:

  • After opening the meterUP app, click the “Activity” tab in the bottom left corner. This will provide you with your recent parking transactions.
  • Receipts can automatically be sent to the email address registered to your meterUP account. Just go to the “Notifications” tab in your meterUP app profile to enable the “email receipt” notification.
  • Receipts and your past parking session history can also be viewed by logging into your account on meterUP.org

 

Question: I have a disabled license plate/placard. How does meterUP give me the courtesy one hour free parking allowance?

Answer: The scenario is exactly the same if you were parked at a stand-alone meter or kiosk. When the Parking Enforcement Officer inputs your plate number into their handheld ticketing device, they’ll check if you paid for a parking session with meterUP. If you’re not in a paid parking session, they’ll begin timing your vehicle and give you the free hour parking allowance.

 

Question: I want to pay for three hours of parking, but the app will only let me pay for two. What’s up?

Answer: The app only lets you pay for parking up to the maximum time limit that is posted. For example, if you are parked in a two-hour zone, you can only pay for up to two hours in one session.

 

Question: Why does the parking rate increase after the maximum time posted?

Answer: Once you have parked passed the maximum time posted, you have the option to park longer, but the rate doubles. If you park past the posted time limit a second time, the rate triples. See below for example:

I park at 201 Columbus Boulevard.  The rate is $1.50/hour and the posted time limit is four hours.

I park from 10:00 a.m.- 2:00 p.m. and pay a total of $6.00.

At 1:53 p.m., I receive a notification that my time will expire, and I choose to extend the time.

From 2:00 p.m.-6:00 p.m., the rate is doubled, so I pay $3.00 an hour, a total of $12.00.

At 5:53 p.m., I receive a notification that my time will expire, and I choose to extend the time.

From 6:00 p.m.-10:00 p.m., the rate is tripled, so I pay $4.50 an hour, a total of $18.00.

Note: If you choose to park passed the posted time limit three consecutive times, you will be required to move your vehicle to a different meterUP zone.

 

Question: Is my account and credit card information safe?

Answer: The meterUP system, provided by Parkmobile, a PCI Level 1 datacenter,  utilizes industry standard encryption methods to ensure details (name, credit card number, etc) are stored using strong encryption algorithms. Additional information can be found here.

 

Question: If meterUP is experiencing technical difficulties, does that mean parking is free?

Answer: In the event of technical difficulties preventing payment through meterUP, the parking fee must be paid at the closest meter or kiosk.

 

Question: How can I contact meterUP?

Answer: The meterUP service is provided by Parkmobile, LLC. For assistance with account management, you may call 1-877-727-5303 or contact the Parkmobile Help Center here.

If you believe you were issued a ticket in error while using meterUP, simply email us at PPACustomerService@philapark.org, or fill out the online dispute form provided here. Please be sure to provide the parking ticket number and a copy of your meterUP receipt.

Note: Again, it is very important to ensure your license plate number and meterUP zone number are correct before starting your parking session with meterUP.

 

Continue Reading