The Authority has received several complaints about taxicab drivers who have refused to accept credit card payments for fares of less than $10.00. There is no law or regulation that permits a Philadelphia taxicab driver to refuse to accept credit card payments, regardless of the amount of the fare.
The cab may not be in service if the CC equipment is not functional. If indeed the credit card processing equipment ceases to function, the taxicab driver must report the problem to the PPA’s Taxicab and Limousine Division (TLD) and proceed to the Verifone Transportation Systems (VTS) Installation and Maintenance facility for repair. Any other action by the driver in this particular scenario is in direct conflict with the Authority’s Taxicab and Limousine Regulations and is subject to penalty.
Refusal of a credit card payment for a taxicab fare remains a violation of the Authority’s regulations. See 52 Pa. Code §1021.11 (d). When this occurs, the rider should call TLD Enforcement to file a complaint – 215-683-9440.
If cabbie wont accept a credit card – leave the cab and contact us at 215-683-9440 to report the issue. If cabbie gets hostile – call 911 immediately.