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Please direct your email to the appropriate department:


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gray-ppa-logo We want to hear from you. If you have a question, we welcome you to contact us by department using the email form to the left.

NOTE: The appeals/hearings of parking tickets are handled by the Bureau of Administrative Adjudication. More information on this process can be found on the PPA Violations Page.
Payment plans, fees, mail notification of outstanding violations, and questions regarding payments may be directed to the Parking Violations Branch by calling 1-888-591-3636, Monday through Friday, 8AM to 8PM. 

Most inquiries can be answered by a Customer Service Representative:

Please call 1-888-591-3636 and follow these prompts:

Press 1 for English or 2 for Spanish

Press 1 again to connect to a customer service representative

Press 4 to dispute a ticket

Press 5 to contest a ticket, schedule a hearing or report a broken meter

Note: You may hear a clicking noise; stay on the line if this occurs, you are still connected

Right to Know

The following links contain important information regarding the Parking Authority’s Right to Know Regulations:
Right To Know Law Memo
Right To Know Law Policy
Right To Know Law Fees 
Right To Know Request Form