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Get a Ticket While meteringUP? Let us Know!

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image001What’s the main goal of meterUP?

Simple: to help you avoid getting parking tickets.

Aside from being able to make parking payments through your iPhone or Android phone, you can also extend your parking session if your meeting is running longer than expected, or if you plan on grabbing dessert after dinner.

Since the main goal is to help you avoid getting parking tickets, we want you to let us know if you’ve gotten a ticket even though you paid through meterUP. But before we delve into getting your ticket cancelled, let’s go over the reasons why the ticket may have been issued in the first place.

Incorrect License Plate:
When it comes to tickets being issued despite making payment through meterUP, the most common reason is an incorrect license plate being entered into your meterUP profile. If your plate number is entered incorrectly into your profile, the vehicle will register as unpaid when our Parking Enforcement Officers (PEOs) check for payment on their handheld devices. So while you’re setting up your profile, double check to make sure your license plate number is entered correctly to avoid a ticket.

Note: When registering license plates that also have letters (Delaware uses PC to denote a passenger vehicle), you need to enter all digits and numbers so you won’t be ticketed. (Ex: DE, PC12345)

Selecting the Wrong Zone Number:
The second most common reason a ticket can be issued is for selecting the incorrect meterUP zone number when paying to park. After parking your vehicle, it’s important to take note of the closest meterUP zone numbers displayed on posted signage. More information on what to look for can be found here.

Selecting the Wrong Vehicle:
One of the most convenient features of meterUP is being able to have multiple vehicles on your profile. Here’s the thing though: After parking, make sure you’re selecting the correct vehicle in your meterUP profile. If you have the wrong vehicle selected, no payment will be shown for the vehicle you actually parked.

Note: When submitting an inquiry, the PPA Customer Service Team will investigate whether or not previous tickets you received were canceled as a result of one of the above scenarios. If there are no prior ticket cancellations resulting from one of the above scenarios, the PPA Customer Service Team will further review the ticket and follow-up with you accordingly.


PEO Errors:
From time to time, our PEOs can make mistakes. When it comes to meterUP, here’s some things that may occur when our PEOs are on their patrols:

  • PEO incorrectly enters license plate number when confirming if payment is made.
  • PEO checks wrong meterUP zone number when confirming if payment is made.
  • PEO’s handheld device is experiencing a communication error with payment server.

Getting Your Ticket Cancelled:
Good news: If you’ve gotten a ticket because of one of the above scenarios, we can help get it cancelled as long as you were in an active parking session when the ticket was issued.

Here’s what to do:

Step 1: Gather the below information:

  • Parking ticket number
  • License plate number as it appears in meterUP
  • Screenshot of meterUP digital receipt. (optional)

Step 2: Send the information to:

After sending us the information, our team will look into the ticket and they’ll be in touch.

More questions about meterUP? Browse through the FAQs or check out the helpful video below!


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