What To Do If You Find A Broken Meter or Kiosk
Nothing lasts forever. Everything has a shelf life. Parking kiosks and meters have to be replaced or fixed every once in awhile, too.
Think about it: Based on the high volume of people using parking kiosks every day, these machines are susceptible to requiring repairs every now and then. So in the event that you do discover a broken meter or kiosk, we want you to let us know!
4 Ways to Let Us Know:
- Tweet at us: @PhilaParking
- Write to us on Facebook
- Call us at 1-888-591-3636
- Submit a complaint for a broken kiosk on the Kiosks Customer Service Portal.
What Do I Do If I Get a Ticket At a Broken Meter?
1.) Contact our Parking Violations Branch
Call 1-888-591-3636 and a customer service representative will assist you.
2.) Mail Correspondence to:
Parking Violations Branch
P.O. Box 41818
Philadelphia, PA 19101
3.) Fill out and submit this online dispute form.
Note: be sure to include parking ticket number and the number displayed on the meter or kiosk
Once you follow these steps, the ticket is put on a temporary suspend, so no late fees are added. The meter information goes to the meter department at the PPA and a meter mechanic is sent to check out the meter.
If the meter is found to be defective, the ticket will be canceled through the PPA and no hearing is needed. You can also use all of the above ways to contact PPA about a broken meter even if you didn’t receive a ticket.