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CUSTOMER ALERT: Temporary Service Disruptions

CUSTOMER ALERT: In an effort to improve our customer experience, the Philadelphia Parking Authority will begin transitioning to a new customer service interface on Saturday, November 9th. 

Please keep in mind that enforcement of parking regulations will continue during this transition.

As we transition to our new customer service interface, some services will be temporarily suspended until November 20th.  Please see below for important dates:

SERVICE STATUS OPTIONS
Online Renewal of Residential Parking Permits Services Suspended November 1st Click here for options
Online Parking Ticket Disputes (web-based requests) Services Resumed November 15th Click here for options
Online & by Phone Parking Ticket Payment Services Resumed November 15th Click here for options
Online Payment of Past-Due Red-Light Violations
(over 30 days old)
Services Resumed November 15th Click here for options


We apologize for any inconvenience this may cause.  We expect all services to resume by November 20th, 2019.

Additionally, we appreciate your patience as we anticipate higher than normal call volumes at the Parking Violations Branch (888-591-3636) and realize that extended wait times can be expected during this transition process.