meterUP FAQs

HomemeterUP FAQs

There a couple of scenarios in which meterUP will prevent you from making payment. Please see the below scenarios as they apply to you:

meterUP will block payment in a zone when parking is restricted, or when parking is free.

If you reached the maximum time limit three (3) consecutive times in a particular meterUP zone, you will not be permitted to start another parking session in that zone for a period of 30 minutes. Once those 30 minutes have passed, you are once again eligible to begin a parking session in that zone.

Once you have parked past the maximum time posted, you have the option to park longer, but the rate doubles. If you park past the posted time limit a second time, the rate triples. See below for example:

I park at 201 Columbus Boulevard. The rate is $1.50/hour and the posted time limit is four hours.

I park from 10:00 a.m.- 2:00 p.m. and pay a total of $6.00.

At 1:53 p.m., I receive a notification that my time will expire, and I choose to extend the time.
From 2:00 p.m.-6:00 p.m., the rate is doubled, so I pay $3.00 an hour, a total of $12.00.

At 5:53 p.m., I receive a notification that my time will expire, and I choose to extend the time

From 6:00 p.m.-10:00 p.m., the rate is tripled, so I pay $4.50 an hour, a total of $18.00.

Note: If you choose to park past the posted time limit three consecutive times, you will be required to move your vehicle to a different meterUP zone.

Although we do our best to ensure a seamless transaction, once in awhile, mistakes can happen. If you paid for parking with meterUP and received a ticket, simply email us at PPACustomerService@philapark.org, or fill out the online dispute form provided here. Please be sure to provide the parking ticket number and a copy of your meterUP receipt.

Note: It is very important to ensure your license plate number and meterUP zone number are correct before starting your parking session with meterUP.

meterUP is the easiest way to pay for parking in Philadelphia. No more feeding the meter. No change? No problem! Just meterUP!

There are three ways to use meterUP to pay for parking in Philadelphia:

1. Go to your smartphone’s app store, download and install the meterUP application.
2. Call toll-free 1-877-727-5303 and follow the prompts for personal assistance.
3. Access the Sign-Up webpage on meterUP.org

Click here to see a quick video! Once you’ve signed up with meterUP, you can start using your mobile phone to pay for parking wherever you see the meterUP signs.

1. After creating a meterUP account, simply open the app and enter your parking zone number, which is located on meterUP signs, kiosks and meters. The meterUP signs will look like this.
2. Select your desired amount of time to park.
3. Confirm your information then press the “Start Parking” button and you’re good to go!

meterUP payments are accepted on streets with posted meterUP signs.

Please Note: Each street block and street side has its own dedicated meterUP zone number. It’s very important that you select the meterUP zone number on the same side of the street on which you park.

An example of meterUP signs is provided below:

The meterUP app and many of its features are free of charge, but, to pay for parking you’ll need to confirm a payment method. During the sign-up process, You can select credit/debit cards, Parkmobile Wallet, Visa Checkout and MasterPass as payment methods. Additional information can be found here.

Parking time limits vary from location to location.

To ensure you don’t go past the designated time limit, be sure to carefully read the signs where you’re parked.

Yes! If you park at a location before posted parking regulations go into effect, you can start a parking session. You will only be charged during the hours in which posted regulations are in effect.

EXAMPLE: If you park at a location at 7 a.m. but payment isn’t required until 8 a.m., you are able to make a prepayment at 7 a.m.. From there, you will only be charged from 8 a.m. until your parking session ends.

Yes! One of the great features of meterUP is customized parking notifications. To set up your customized notifications, go to the “Notifications” tab in your meterUP profile.

Once you receive a reminder that your parking session will expire, you can extend your time up to the maximum posted time limit. Simply click the extend button in the app, or call 1-877-727-5303 after you have started a parking session.

The 40 cent convenience fee is meant to ensure continued functionality of the meterUP app. The 40 cent convenience fee is applied whenever a transaction is completed within the app. This includes starting and extending parking sessions.

Note: Payments at meters and kiosks don’t require a convenience fee if you choose not to start a parking session with meterUP.

When you pay with meterUP, we’ll ask you for your license plate. When the PEO enters your license plate number into their ticketing device, they’ll receive a notification that your vehicle is in a paid parking session.

You have several options to review/edit your account:

App: Open the meterUP app and go to your meterUP profile tab. Here you can change, add or remove vehicles, update your payment methods and edit your customized notifications.

Any mobile phone: Dial toll-free 1-877-727-5303 and follow the prompts for personal assistance.

Web: Simply sign-in to your personal account on meterUP.org using the email address and password you entered during the account setup process.

Yes! If you park for a period that runs into the time when parking is free (5:00-7:00 p.m. for example, when parking is free after 6:00 p.m.), meterUP will only charge you until 6:00 p.m.

Yes! The Philadelphia Parking Authority manages three SEPTA parking lots. The locations and their meterUP zone numbers are listed below:

● Torresdale Rail Station: Zone # 919901
● Fox Chase Rail Station: Zone # 919903
● Fern Rock Transportation Center: Zone # 919904

There are multiple ways to obtain your meterUP receipt:

● After opening the meterUP app, click the “Activity” tab in the bottom left corner. This will provide you with your recent parking transactions.

● Receipts can automatically be sent to the email address registered to your meterUP account. Just go to the “Notifications” tab in your meterUP app profile to enable the “email receipt” notification.

● Receipts and your past parking session history can also be viewed by logging into your account on meterUP.org

The scenario is exactly the same if you were parked at a stand-alone meter or kiosk. When the Parking Enforcement Officer inputs your plate number into their handheld ticketing device, they’ll check if you paid for a parking session with meterUP. If you’re not in a paid parking session, they’ll begin timing your vehicle and give you the free hour parking allowance.

The app only lets you pay for parking up to the maximum time limit that is posted. For example, if you are parked in a two-hour zone, you can only pay for up to two hours in one session.

The meterUP system, provided by Parkmobile, a PCI Level 1 datacenter, utilizes industry standard encryption methods to ensure details (name, credit card number, etc) are stored using strong encryption algorithms. Additional information can be found here.

In the event of technical difficulties preventing payment through meterUP, the parking fee must be paid at the closest meter or kiosk.

The meterUP service is provided by Parkmobile, LLC. For assistance with account management, you may call 1-877-727-5303 or contact the Parkmobile Help Center here.

If you believe you were issued a ticket in error while using meterUP, simply email us at PPACustomerService@philapark.org, or fill out the online dispute form provided here. Please be sure to provide the parking ticket number and a copy of your meterUP receipt.
Note: Again, it is very important to ensure your license plate number and meterUP zone number are correct before starting your parking session with meterUP.